FAQs

FAQs

To request a referral, simply submit the attorney request form below. Within one business day,  you will receive an email with an attorney’s telephone number. If you submit during normal business hours, you may even receive a response within the hour!

Click Here

Below are answers to some of our most frequently asked questions. 


• Do your attorneys provide pro bono services?
• Why don’t you offer pro bono or free legal services?
• What is a consultation? 
• If I call an attorney that you referred me to, do I get charged for the phone call?
• What do you get for referring me to these attorneys?
• Why do you need my information?
• What happens if I don’t want to give you my information?
• I called the attorneys you suggested, but I can’t afford them. What should I do?
• I called the attorneys you suggested, but no one wants to take my case. What should I do?
• I left a message for an attorney, but I have not heard back from them. What should I do?
• I live outside of Metro Boston. Do you have any attorneys who can come to me?
• Do you have attorneys in cities outside of the Greater Boston area?
• Can I get the names of several different attorneys at once?
• Can I come to your office in person?
• I keep calling, but am getting an answering machine every time. How can I contact you?
• What kind of reduced rates do your attorneys offer?
• What is contingency and how does it apply to me?
• What is a sliding scale versus a flat fee?
• Can I call on behalf of someone I know, like a friend or family member?
• Se habla español?
• Do you speak Spanish?
• I called, but you don’t have an attorney near me who can help me with my problem.
• I submitted an inquiry online, but didn’t get a response back.
• How does it benefit me to call your service instead of another referral service?

Q: Do your attorneys provide pro bono services?

A: No, all of our attorneys have a cost associated with their services. However, our attorneys are dedicated to providing legal services as a reasonable cost.
Back to top

Q: Why don’t you offer pro bono or free legal services?

A: All of our attorneys are in private practices and many of them have pro bono cases that they are already currently working on. Since our attorneys’ businesses depend on income and all of our attorneys are dedicated to giving reasonable rates, they cannot reduce their costs entirely to offer free services. There are no attorneys in our office that can answer quick questions or give you advice over the phone. However, you can use your free consultation to speak to an attorney and ask them if you have a case and what it would cost for them to represent you.
Back to top

Q: What is a consultation?

A: A consultation is an initial conversation potential clients have with a lawyer they can consider hiring. During a consultation, an attorney will determine if you have a case, if they can represent you in your case, and what the cost will be.
Back to top

Q: If I call an attorney that you referred me to, do I get charged for the phone call?

A: No, placing a call to our referral service does not cost you anything and your initial phone conversation with an attorney is also free.
Back to top

Q: What do you get for referring me to these attorneys?

A: Although we do not receive payment for the referrals we place, attorneys who have a successful case pay remittance fees to the referral service in order to help fund our operation costs.
Back to top

Q: Why do you need my information?

A: We keep our client information on record to keep track of phone calls we have received. Your information will not be shared with any third party and you will be asked for permission before your information is released to one of our attorneys.
Back to top

Q: What happens if I don’t want to give you my information?

A: Unfortunately, without having your information on file, we will not be able to place any attorney referrals for you. Again, your information will not be shared with any third parties and will remain strictly confidential.
Back to top

Q: I called the attorneys you suggested, but I can’t afford them. What should I do?

A: First, give us a call back at (617) 227-7008 or submit another request online. We may be able to suggest other attorneys who specialize in the legal issue you are having. If not, we can refer you to one of the other legal assistance organizations around the Greater Boston area or you can view the list of other organizations here.
Back to top

Q: I called the attorneys you suggested, but no one wants to take my case. What should I do?

A: First, give us a call back at (617) 227-7008 or submit another request online. We may be able to suggest another attorney who is willing to take your case. If not, we can refer you to one of the other legal assistance organizations around the Greater Boston area or you can view the list of other organizations here.
Back to top

Q: I left a message for an attorney, but I have not heard back from them. What should I do?

A: Since all of our attorneys have their own private practices, they are often busy during the day meeting with other clients or advocating for their clients in court. If you do not hear back from the attorney within 48 hours, give us a call back at (617) 227-7008 or submit another request online. As a courtesy to our attorneys, we ask that you give them at least 48 hours to respond.
Back to top

Q: I live outside of Metro Boston. Do you have any attorneys who can come to me?

A: Some of our attorneys are located as far as Brockton, Haverhill and Framingham. If there is not an attorney we can refer you to in your area, we can refer you to an attorney in the Boston area or a nearby city who is willing to travel. Again, it is up to each attorney’s personal discretion if they will come out to meet a client or not. We suggest that you speak with each attorney during your free phone call and ask if the attorney is willing to travel.
Back to top

Q: Do you have attorneys in cities outside of the Greater Boston area?

A: Yes, we have some attorneys who are outside of Boston city limits, but they are limited and availability will vary depending on the legal issue you are having. However, we do have attorneys who cover the entire state of Massachusetts.
Back to top

Q: Can I get the names of several different attorneys at once?

A: Unfortunately, we are only able to place one referral at a time, for a maximum of three referrals total per case. If you contact an attorney and find that the attorney is unable to help you with your case, you may then call us back to receive an additional referral.
Back to top

Q: Can I come to your office in person?

A: Our office is small and we do not have the amenities for accommodating visitors. Please convey your questions and attorney requests by phone or using the “Need a Lawyer” button on our website and filling out the form. Please note: coming into our office to request attorney information is not a quicker way to obtain information. The best and quickest way to get the information you need is to call or send a request online.
Back to top

Q: I keep calling, but am getting an answering machine every time. How can I contact you?

A: If you reach our voicemail during business hours, we are usually on the other line or away from the office for a brief period. By leaving your name and number, you will ensure that someone will give you a call as soon as possible as calls and requests are responded to in the order in which they are received. We try our best to respond to messages and online requests within 24 hours, Monday through Friday.
Back to top

Q: What kind of reduced rates do your attorneys offer?

A: The rate an attorney charges a client is based on a variety of factors – caseload, type of issue, etc. Many of our attorneys offer reasonable rates that are lower than other private law firms. In addition, some of our attorneys offer discounts for clients based on their income level and situation.
Back to top

Q: What is contingency and how does it apply to me?

A: When an attorney agrees to represent someone and work on contingency, it means that you do not have to pay the attorney or there are no fees/costs until your case is won. If your case is unsuccessful, then you do not owe your attorney a fee. Many of our clients would like to have an attorney who works on contingency, but we unfortunately cannot search by what an attorney charges. We suggest that you take advantage of our free consultation and speak to an attorney about what their costs and fees are.
Back to top

Q: What is a sliding scale versus a flat fee?

A: Both sliding scale and flat fee are reduced rates that an attorney can offer a client. A sliding scale means that an attorney’s fee will be based on your level of income. A flat fee is an amount that both attorney and client agree on before an attorney takes your case. Many clients would prefer to have an attorney who is willing to work on a sliding scale or flat fee, but we unfortunately cannot search by what an attorney charges. We highly suggest that you call our referral service (617) 227-7008 and speak to one the attorneys on our panel directly.
Back to top

Q: Can I call on behalf of someone I know?

A: Yes, you can call for another person, but we still need that person’s basic information. That information includes the person’s name, phone number, and city of residence, in addition to their legal issue.
Back to top

Q: Se habla español?

A: No tenemos personal que hable Espanol. Por favor pidale a alguien que hable Ingles que se communiqué con nosotros.
Back to top

Q: Do you speak Spanish?

A: We have several attorneys that speak Spanish. However, please be advised that there is no one at our office who speaks Spanish. If you can give us your name, phone number, city you live in, and explain your legal issue, we can still refer you to an attorney.
Back to top

Q: I called, but you don’t have an attorney near me who can help me with my problem.

A: Our panel of attorneys practices nearly every area of law. However, because our panel is small, there may not be an attorney near you who practices the area of law you require help in. We suggest that you call us again at (617) 227-7008 and be flexible regarding the location of an attorney’s office. Again, there are some attorneys that are willing to travel, so don’t rule out an attorney just because you are unable to reach their office.
Back to top

Q: I submitted an inquiry online, but didn’t get a response back.

A: Please check to make sure that you clicked on the “Need a Lawyer” button on the right hand side of the website, or selected “Request an Attorney” from the drop down menu under “Lawyer Referral Service.” If you received an email asking you to fill out the request form, you may have sent a general message without realizing it. The proper way to submit a request is by visiting the referral request page and submitting a request by filling in all of the information on the form. Missing information could result in a delayed response to your request.
Back to top

Q: How does it benefit me to call your service instead of another referral service?

A: All of the attorneys on our panel are members of the National Lawyers Guild, an organization dedicated to using law for social justice. Our attorneys have opted to be part of this service in order to assist in providing quality legal services at a reasonable cost.
Back to top

If you have any additional questions that were not answered here, feel free to call us Monday through Friday 9 AM – 4 PM at (617) 227-7008 or email us at nlgmass@igc.org.